MOHAMMED SHAHEZAMA
- Mohammed Shahezama
- Mysore
- 500000 ₹ / yearly
- Member Since May 18, 2023
Candidates About
Motivated and results-driven professional with over 5 years of experience in various industries, including training, teaching, and IT support. Holds a bachelor's degree in B.com and an online master's degree from the University of the Mysore. Possesses exceptional skills in communication, presentation, motivation, e-mail etiquette, MS Office, basic desktop troubleshooting, telephone etiquettes, and problem solving. Additionally, I have earned a Train the Trainer: Certificate in Corporate Training by ATC Training, demonstrating my commitment to professional development and excellence in training delivery. Seeking a role as a Corporate Trainer to leverage these skills and gain experience in the field of training and developmentEducation
M
- (Univerisity of Mysore)
Degree - (6.3)
University of Mysore - Online - Mysore
2015 -
Master of Computer Applications
M
Commerce - (D Bannimaiah's College of Commerce and Arts)
Degree - (68%)
University of Mysore - Mysore
2010 - 2013
Bachelor's of Commerce
Work & Experience
M
ProcessTrainer
Unversity of the People Mysore
January/2021 - /2022
Conducted new hire training sessions and provided ongoing training and coaching to existing employees.
Coordinated with senior management to evaluate training needs and customize training content as required.
Conducted training sessions on a regular basis and monitored the progress of trainees.
Maintained accurate records of training sessions, attendance, and performance of trainees.
Developed and updated training materials and conducted periodic refresher training sessions.
Collaborated with senior management to identify and implement process improvements
Coordinated with senior management to evaluate training needs and customize training content as required.
Conducted training sessions on a regular basis and monitored the progress of trainees.
Maintained accurate records of training sessions, attendance, and performance of trainees.
Developed and updated training materials and conducted periodic refresher training sessions.
Collaborated with senior management to identify and implement process improvements
M
Senior Process Executive
Infosys BPM Mysore
MAY/2019 - /2020
Executing transactions as per the guidelines and timelines in order to meet SLA targets.
Executing client transactions as per defined SOP.
Resolving individual cases that need re-work. Working on common CRMs, ticketing tools, chat platforms.
Utilizing the communication skills like - ability to understand ambiguous information, probe and consolidate into usable data, and providing the resolution to customer’s query via Email, Chat, Call or Tickets.
Executing client transactions as per defined SOP.
Resolving individual cases that need re-work. Working on common CRMs, ticketing tools, chat platforms.
Utilizing the communication skills like - ability to understand ambiguous information, probe and consolidate into usable data, and providing the resolution to customer’s query via Email, Chat, Call or Tickets.
M
Assistant Teacher
Little GEMS school Mysore
FEBRUARY/2018 - /2019
Instructing students on computer and internet technologies.
Provided one-on-one support to students who needed additional assistance in their studies.
Troubleshooting and maintaining the desktops, printers, and network devices within the building.
Carrying out online clerical tasks for the institute and taking charge of managing question paper responsibilities
Provided one-on-one support to students who needed additional assistance in their studies.
Troubleshooting and maintaining the desktops, printers, and network devices within the building.
Carrying out online clerical tasks for the institute and taking charge of managing question paper responsibilities
M
IT Analyst
I Source Info-systems Pvt. Ltd. Mysore
Novemeber/2015 - /2016
Provided technical support to internal and external customers via email, phone and chat.
Troubleshot and resolved issues related to hardware, software, network and other IT-related problems.
Collaborated with other IT teams to identify and implement solutions to improve efficiency and productivity.
Resolve desktop, printer, and basic network issues by troubleshooting them and visiting user locations when necessary.
Configure a classroom of 100-200 PCs to meet software and training requirements.
Update or reinstall operating systems as needed
Troubleshot and resolved issues related to hardware, software, network and other IT-related problems.
Collaborated with other IT teams to identify and implement solutions to improve efficiency and productivity.
Resolve desktop, printer, and basic network issues by troubleshooting them and visiting user locations when necessary.
Configure a classroom of 100-200 PCs to meet software and training requirements.
Update or reinstall operating systems as needed
M
IT Help-Desk
Net Connect Mysore
August/2014 - /2015
Handling incoming incidents via the phone / e-mail promptly and effectively.
Diagnosing and resolving a wide range of technical issues over the phone.
Escalating calls and issues where necessary to senior managers & team leaders.
Ensuring that all call details are captured and entered in the logging software
Diagnosing and resolving a wide range of technical issues over the phone.
Escalating calls and issues where necessary to senior managers & team leaders.
Ensuring that all call details are captured and entered in the logging software
M
IT Help-Desk
Apex Services Mysore
JUNE/2013 - /2014
Handling incoming incidents via the phone / e-mail promptly and effectively.
Diagnosing and resolving a wide range of technical issues over the phone.
Escalating calls and issues where necessary to senior managers & team leaders.
Ensuring that all call details are captured and entered in the logging software
Diagnosing and resolving a wide range of technical issues over the phone.
Escalating calls and issues where necessary to senior managers & team leaders.
Ensuring that all call details are captured and entered in the logging software
Awards
M
Train the Trainer
Certificate in Corporate Training - (ATC Training)https://www.futurelearn.com/downloadable-documents/program_achievement/kk5c065
-
M
Technical Support Fundamentals
Technical Support Fundamentals - (Coursera)https://www.coursera.org/account/accomplishments/certificate/CHV5EF8KAKXD
-
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.