Ritika Bhandari

  • Mrs
  • Noida
  • 5000 ₹ / hourly
  • Member Since Jun 10, 2023

Candidates About

Ritika is an ICF-ACC coach and a certified facilitator, with over 13 years of experience in the corporate world in Learning & Development & Operations. She is a Consultant & Facilitator of various result-based learning firms focused on enabling personal transformation. She has been in the field of coaching for more than a year & her journey has been enriching. She uses various NLP tools on her clients to get the best results in coaching. She has coached both Indian & oversees clients. Her forte’ lies in Life & Executive coaching. She has coached people on professional matters who are stuck in career transition, handling peer pressure at work, building self-confidence, working on challenges within teams, delegation & prioritizing etc. Ritika is passionate about training & ever eager to learn and hone her skills. She is a facilitator and believes in giving experiential learning to her participants by utilizing her vast experience in dealing with a multitude of Indian and International clients. She has successfully facilitated a wide variety of workshops in Leadership Development, Personal Excellence & Process Excellence & NLP & Sales incorporating the right mix of training & coaching. Always in pursuit of excellence – “her past performance is her biggest competition.” Ritika holds 10+ years in training and team handling with over 5000 hours, 125 batches & 2400+ participants invested in classroom & virtual trainings. She has trained First-time managers & Mid-Level Managers on Behavioural & Soft Skill aspect. She has nailed the art of facilitating & coaching the art of difficult conversations, stakeholder communication & Influencing people to action. She has trained a younger audience on Train-the-Trainer, NLP, Sales, Insurance, Communication, Accent Neutralisation, Customer Service and Culture training. Her experience working with companies such as GENPACT, EXL Service and GE Capital International Service in the training department has given her expertise to set out as a Certification • Dale Carnegie Facilitator • ICF-ACC • NLP Practitioner • Certified TTT-ISTD • Certified Grow More Coach • POSH Certified-ISTD • Certified-Trainer Certification Program @Genpact • Trained and Tested for Six Sigma Green Belt Project @Genpact • Advanced Facilitation Skills - Holistic Training Solutions @EXL • • Certified TTT-Level I Trainer at EXL & Genpact freelance consultant trainer & coach. In her role as a training expert, she has managed a team of Senior and Executive Trainers and offered customised training solutions to the clients. She also has experience of imparting education to teenagers & young adults in senior schools & reformative engagement with semi-literate rural women as part of an NGO which enables her to connect with clients and trainees from a diverse age & social spectrum with ease. In her pursuit of learning she has enrolled for a PG Diploma in Training & Development from Indian Society for Training & Development (ISTD). She is also a Life Member of ISTD.

Education

N

Masters - (DSB College)

Degree - (2nd)

Kumaun University - Nainital
2005 - 2008
N

Bachelors in Education - (Army Institute of Education)

Degree - (1st)

Guru Gobind SIngh Indra prastha University - New Delhi
2004 - 2005
N

B.Com - (PGDAV College)

Degree - (3rd)

Delhi University - New Delhi
1996 - 1999

Work & Experience

N

Consultant

Noida
December/2020 - /
Freelance Trainer & Coach (2020 to Day)

• Dale Carnegie Train The Trainer program for a BFSI Indian Conglomerate
• American Culture Sensitization workshop for a 10 yo Start-up in Data Analysis
• Campus to Corporate Program for a UK based Data Analysis company
• The Class of One-NLP, Sales & Communication Training
• Relaxo Shoes-Teamwork and Collaboration, Ownership & Accountability, Time Management, High Impact Presentation Skills, Analytical & Problem Solving,
• Jindal SAW-Communication Skills, Email Etiquette and Presentation Skills
• All State Solutions Private Limited-7C’s of Communication, Importance of Communication and Communication Styles
• Orangemantra (Digital Transformation Co) -Email Etiquette, Conference Call Etiquette and Client Communication
• Bimakaro-Insurance (Health and Term)–Sales & Customer Service (Policy Benefits & Features)
• Coaching -Life & Executive (150 hours)
N

Assistant Manager

Genpact New Delhi
December/2011 - /2013
• Responsible for driving communication scores & CSAT scores for the portfolio
• Lead calibrations with the client, Central Hiring team and internal stakeholders
• Responsible for driving nominations for education @ work program for the vertical across sites
• Visual Management of the Monthly Training Updates for the portfolio
• Green Belt project on Communication to reduce variance month on month on DMAIC methodology (Improve Phase)
N

Assistant Manager-Training

Exl Service (I) Pvt. Ltd. Noida
June/2006 - /2010
• Reporting Manager for a team of Senior Trainers and Executive Trainers
• Liaise with various process training teams to amalgamate process and pre-process trainings.
• Coordinate conduct of pre-process trainings – allocating training resources
• Conduct TNI’s and was involved with various processes to provide customized pre- process trainings.

Training

• UK-Voice and Accent and Customer Service & Culture
• US-Voice and Accent and Customer Service & Culture
• Business Writing Skills, Communication Skills, Speaking Skills, Basic MS Word

Client Interface

• Showcased mock training sessions for prospective clients as part of Business Development
Others
• Conducting Voice and Accent & Customer Service interview round for New Hires, Process Trainer's and AM's (both telephonic and face-to-face) at Genpact & EXL.
G

Process Associate

GE CApital International Services Gurgaon
April/2000 - /2003
• Process Associate was responsible for developing & maintaining customer relations & recovery of dues from US clients.

Awards

V

Executive Development Program in Advanced Human Resource Development

Advanced Human Resource Development - (XLRI Jamshedpur)

June 2023 -
M

Neuro Linguistic Programing

Neuro Linguistic Programing Practitioner - (Anil Thomas Fellowship)

August 2022 -
N

Indian Society for Training & Development, New Delhi

Train the Trainer - (Indian Society for Training & Development)

25th February 2022 -
N

POSH Certified

POSH - (Indian Society for Training & Development)

December 21st 2021 -