Candidates About
Ritika is an ICF-ACC coach and a certified facilitator, with over 13 years of experience in the
corporate world in Learning & Development & Operations. She is a Consultant & Facilitator
of various result-based learning firms focused on enabling personal transformation.
She has been in the field of coaching for more than a year & her journey has been enriching.
She uses various NLP tools on her clients to get the best results in coaching. She has
coached both Indian & oversees clients. Her forte’ lies in Life & Executive coaching. She has
coached people on professional matters who are stuck in career transition, handling peer
pressure at work, building self-confidence, working on challenges within teams, delegation
& prioritizing etc.
Ritika is passionate about training & ever eager to learn and hone her skills. She is a
facilitator and believes in giving experiential learning to her participants by utilizing her vast
experience in dealing with a multitude of Indian and International clients. She has
successfully facilitated a wide variety of workshops in Leadership Development, Personal
Excellence & Process Excellence & NLP & Sales incorporating the right mix of training &
coaching. Always in pursuit of excellence – “her past performance is her biggest
competition.”
Ritika holds 10+ years in training and team handling with over 5000 hours, 125 batches &
2400+ participants invested in classroom & virtual trainings. She has trained First-time
managers & Mid-Level Managers on Behavioural & Soft Skill aspect. She has nailed the art
of facilitating & coaching the art of difficult conversations, stakeholder communication &
Influencing people to action. She has trained a younger audience on Train-the-Trainer, NLP,
Sales, Insurance, Communication, Accent Neutralisation, Customer Service and Culture
training.
Her experience working with companies such as GENPACT, EXL Service and GE Capital
International Service in the training department has given her expertise to set out as a
Certification
• Dale Carnegie Facilitator
• ICF-ACC
• NLP Practitioner
• Certified TTT-ISTD
• Certified Grow More Coach
• POSH Certified-ISTD
• Certified-Trainer Certification Program
@Genpact
• Trained and Tested for Six Sigma Green Belt
Project @Genpact
• Advanced Facilitation Skills - Holistic Training
Solutions @EXL
•
• Certified TTT-Level I Trainer at EXL & Genpact
freelance consultant trainer & coach. In her role as a training expert, she has managed a
team of Senior and Executive Trainers and offered customised training solutions to the
clients.
She also has experience of imparting education to teenagers & young adults in senior
schools & reformative engagement with semi-literate rural women as part of an NGO
which enables her to connect with clients and trainees from a diverse age & social spectrum
with ease.
In her pursuit of learning she has enrolled for a PG Diploma in Training & Development
from Indian Society for Training & Development (ISTD). She is also a Life Member of ISTD.
Education
N
Masters - (DSB College)
Degree - (2nd)
Kumaun University - Nainital
2005 - 2008
N
Bachelors in Education - (Army Institute of Education)
Degree - (1st)
Guru Gobind SIngh Indra prastha University - New Delhi
2004 - 2005
N
B.Com - (PGDAV College)
Degree - (3rd)
Delhi University - New Delhi
1996 - 1999
Work & Experience
N
Consultant
Noida
December/2020 - /
Freelance Trainer & Coach (2020 to Day)
• Dale Carnegie Train The Trainer program for a BFSI Indian Conglomerate
• American Culture Sensitization workshop for a 10 yo Start-up in Data Analysis
• Campus to Corporate Program for a UK based Data Analysis company
• The Class of One-NLP, Sales & Communication Training
• Relaxo Shoes-Teamwork and Collaboration, Ownership & Accountability, Time Management, High Impact Presentation Skills, Analytical & Problem Solving,
• Jindal SAW-Communication Skills, Email Etiquette and Presentation Skills
• All State Solutions Private Limited-7C’s of Communication, Importance of Communication and Communication Styles
• Orangemantra (Digital Transformation Co) -Email Etiquette, Conference Call Etiquette and Client Communication
• Bimakaro-Insurance (Health and Term)–Sales & Customer Service (Policy Benefits & Features)
• Coaching -Life & Executive (150 hours)
N
Assistant Manager
Genpact
New Delhi
December/2011 - /2013
• Responsible for driving communication scores & CSAT scores for the portfolio
• Lead calibrations with the client, Central Hiring team and internal stakeholders
• Responsible for driving nominations for education @ work program for the vertical across sites
• Visual Management of the Monthly Training Updates for the portfolio
• Green Belt project on Communication to reduce variance month on month on DMAIC methodology (Improve Phase)
N
Assistant Manager-Training
Exl Service (I) Pvt. Ltd.
Noida
June/2006 - /2010
• Reporting Manager for a team of Senior Trainers and Executive Trainers
• Liaise with various process training teams to amalgamate process and pre-process trainings.
• Coordinate conduct of pre-process trainings – allocating training resources
• Conduct TNI’s and was involved with various processes to provide customized pre- process trainings.
Training
• UK-Voice and Accent and Customer Service & Culture
• US-Voice and Accent and Customer Service & Culture
• Business Writing Skills, Communication Skills, Speaking Skills, Basic MS Word
Client Interface
• Showcased mock training sessions for prospective clients as part of Business Development
Others
• Conducting Voice and Accent & Customer Service interview round for New Hires, Process Trainer's and AM's (both telephonic and face-to-face) at Genpact & EXL.
G
Process Associate
GE CApital International Services
Gurgaon
April/2000 - /2003
• Process Associate was responsible for developing & maintaining customer relations & recovery of dues from US clients.
Awards
V
Executive Development Program in Advanced Human Resource Development
Advanced Human Resource Development - (XLRI Jamshedpur)
June 2023 -
M
Neuro Linguistic Programing
Neuro Linguistic Programing Practitioner - (Anil Thomas Fellowship)
August 2022 -
N
Indian Society for Training & Development, New Delhi
Train the Trainer - (Indian Society for Training & Development)
25th February 2022 -
N
POSH Certified
POSH - (Indian Society for Training & Development)
December 21st 2021 -