About Us:

Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, pet behaviour expertise, and a one-stop solution for pet food and supplies. We are differentiated by our unique proposition of being a fully digital telehealth consultation and training service platform made available through a team of highly experienced in-house veterinarians and pet behaviour experts. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the most extensive assortment of pet supplies from India and across the globe.

What you will do:

• Build training modules in the form of presentations, SOPs, and other documents
• Conduct training sessions for customer delight agents, veterinarians, and trainers
• Certify new team members on product, process, and tool knowledge
• Teach and lead team members on processes and work toward performance improvement
• Monitor, analyze, and assess the quality of inbound calls, outbound calls, and video consultations of service providers
• Identify and rectify training gaps and address problems with the manager
• Offer alternate plans and suggestions for process improvement

What we offer:

• Competitive salaries
• A well-planned insurance cover for you and your family
• A team of smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space
• A culture of ownership and mutual care so you don't just learn, but also thrive

What we are looking for:

• Any Bachelor's or Masters’s degree
• Should have brilliant verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Comfortable working with Canva
• Minimum one year of experience in building content and conducting training sessions

Location: Indiranagar, Bangalore

Media links:

● https://yourstory.com/2021/06/ex-licious-digital-pet-care-supertails-saama-deepika-padukone

● https://yourstory.com/2022/11/petcare-startup-supertails-raises-10-m-in-series-a-fireside-ventures