About the job

About Us

At SalesDuo, Inc. we work with Amazon Vendors and Sellers and help them grow their Amazon business and manage their day-day Operations, Catalog and Marketing activities.

We are a 4 years old start-up based in Bangalore and have been growing 300% YOY since inception. For more details on what we do, you can look up our website https://www.salesduo.com

At SalesDuo, you will work in a high growth early-stage environment with opportunities for immense career growth. We are a passionate and a hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart and ambitious people to join us.

Responsibilities

• You will be in-charge of maintaining and growing a long-term partnership with our customers
• Identify gaps in the customers’ ecommerce strategy and provide actionable solutions to the customers
• Conduct Strategic Business reviews (MBRs and QBRs) to understand customer lifecycle
• milestones and targets, communicate the findings and showcase ROI.
• Hands-on business development, vendor onboarding, and account management
• Develop a deep understanding of the customer's business and catalog and nurture the accounts, identify appropriate business use cases that can optimize ROI for customers
• Build value-based relationships with customers, work on retention of existing revenue as well and grow the accounts proposition
• Explore up-sell/cross-sell opportunities and possess a strong business sense to keeping looking for opportunities to grow the accounts to set revenue targets
• Work with internal stakeholders to ensure all customer deliverables are managed as per expected timelines
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• The role would involve working during the US shifts

Requirements

• Must have a Master's in Business Administration from a Premier B-school or equivalent qualification
• Over 5 years of work experience in a high-touch Customer Success / Strategic Consulting role in a fast-paced company
• Ability to collaborate effectively within a multicultural environment
• Strong business acumen and passionate about Customer Success
• Eager to learn
• Thoughtful, curious and a problem-solver
• Good working knowledge of MS Office, Excel and Macros
• Maintains composure in critical situations and communicate clearly with both internal and external stakeholders
• Willingness and ability to travel.
• Should be open to aligning with the US time zone.
• Showcases excellent verbal and written communication skills to work along with Global Customers
• Has worked directly with large Enterprise Customers in the Americas region