bout the job

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Manager

Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Job Specification

Job title- Level: Human Capital Operations Manager (SM1)

Line of Service: IFS

Industry (if applicable): N/A

Type: Permanent FTE

About The Job

Introduction to PwC Service Delivery Center:

• PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India
• The Delivery Centre will provide a consultant an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills

Job Description

Activities to be performed:

• Recruitment Services – Offer release process lifecycle
• HC service helpdesk Process
• HC contract management process
• Handling Audits and Compliance requirements for HC processes as well as vendors
• Efficiently using the available resources to deliver consistently excellent service
• Ensure compliance with polices and documentation of process
• Fulfil the role of an escalation manager for all major issues and provide timely resolution to the stakeholders
• Provide objective performance management, Training and development
• Manage service desk resources including full lifecycle of recruitment, appraisal, and disciplinary management
• Identify process improvement and automation opportunity
• HR Helpdesk for both active and inactive employees
• Provide hands-on program management of our core HR services, partnering with the COEs and TAs to drive high quality execution of HR Operations, HRIS
• Person will be responsible to lead the upgrade of HR Shared Service and handle detailed program plans covering deliverables, program milestones, requirements
• Guide team through problem definition, issue identification and work plan development using problem solving principles and previous experience
• Leads and manages Vendor Management function for HR - Vendor Onboarding, Maintenance, contract review and renewals, vendor performance, Vendor offboarding, Vendor Invoice review and approvals for payments
• Assists for External and Internal audits for HR staffing and vendor management

Requirements

• Level of experience: 12-15 years
• Education/qualifications: MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date